Blog & News
AI automation insights without the hype.
Ideas, case studies, and practical guidance for teams automating real operations.
LATO AI Automates Customer Communication to Help CSide Sports Academy and BAT 24 Nation Grow
Every question, booking and billing issue across nine locations funnelled to one man’s cell phone. LATO AI built voice, text and email automation that triages the routine and routes the rest.
AI Customer Service Automation Without Losing Control
A practical starting point for AI customer service automation that keeps staff in control.
Maronda Homes Leverages Power of AI to Automate, Accelerate Home Warranty Claims Process
Maronda Homes launched an AI-powered system built by LATO AI that lets homeowners open warranty claims around the clock, with a voice assistant that matches callers to their job record and builds the support ticket automatically.
AI Automation Readiness Checklist
A short checklist for choosing the first workflow to automate.
LATO AI Tailors AI-Powered Appointment Booking System for Custom Clothing Designer David Alan
David Alan Clothing partnered with LATO AI on Emma, an AI assistant that schedules fittings and personalises client follow-up. In the first month after launch, 55% of clients who engaged with Emma booked an appointment.
LATO AI Tailors AI-Powered Appointment Booking System for Custom Clothing Designer David Alan
A custom AI-powered appointment booking system for designer David Alan.
Bringing AI Innovations to the Job Site, Shly and LATO AI Boost Client Satisfaction
Shly Deck and Fence, a family-owned contractor serving Pittsburgh and Columbus, replaced paper-based project management with an AI-driven client portal, cutting administrative workload by 90% and scheduling conflicts by 95%.