Michael Reynolds on Business Success Tips

Key takeaways

LATO AI builds around the systems a company already runs instead of fitting it into a product. Reynolds describes installing a "nucleus" that connects the existing tools.

That nucleus runs on LATO AI’s own large language models, so company data does not pass through public AI services.

Lead follow-up is the fastest entry point: AI answers calls, chases leads and books appointments, with conversion to appointments running well over 70%.

Estimates stay under human control. AI drafts the proposal, a person reviews and corrects it, and the system learns from those corrections.

Software that locks up your data is the real constraint. Platforms with open APIs can be connected; closed ones cannot, and Reynolds expects those to be replaced first.

LATO AI co-founder and CEO Michael Reynolds joined host Paul Sanneman on the Business Success Tips podcast, produced by Contractor Staffing Source for the residential construction industry.

The conversation focuses on lead follow-up: what happens to enquiries after they arrive, why so many go cold, and how construction businesses can respond to every one of them and book more appointments without adding staff.

Watch the full episode on YouTube: https://youtu.be/PPg2AAhnJl0

Listen on Spotify: https://open.spotify.com/episode/6IT0Ckh7HMe3SPRnnSNC50

About LATO AI

Harnessing the power of AI since 2021, LATO AI delivers custom solutions to help clients improve productivity and boost customer satisfaction. Our growing team of software developers, designers and project managers crafts value-packed, personalized tools to solve specific business challenges. By automating processes, streamlining tasks and providing transparent, real-time updates, LATO AI keeps projects moving and produces results to help businesses scale and thrive. Learn more at https://latoai.com.